Includes bibliographical references and indexes.

Introduction, New workplace : an introduction / David Holman and Stephen Wood -- Workers under lean manufacturing / Rick Delbridge -- Human side of total quality management / Richard Cooney and Amrik Sohal -- Advanced manufacturing technology / Bradley Chase and Waldemar Karwowski -- Supply-chain partnering / Máire Kerrin and Belén Icasati-Johanson -- Team work / John Cordery -- Call centres / David Holman -- Knowledge management / Harry Scarbrough -- Employee involvement : utilization, impacts, and future prospects / George S. Benson and Edward E. Lawler III.

Proactivity and innovation : promoting a new workforce for the new workplace / Kerry L. Unsworth and Sharon K. Parker -- Teleworking and virtual organisations : the human impact / David Lamond, Kevin Daniels and Peter Standen -- Performance management practices and motivation / Robert D. Pritchard and Stephanie C. Payne -- e-business : future prospects? / Chris W. Clegg, Belén Icasati-Johanson and Stuart Bennett -- Organisational performance and manufacturing practices / Stephen Wood -- Organisational performance in services / Rosemary Batt and Virginia Doellgast -- Human resource-firm performance relationship : methodological and theoretical challenges / Patrick M. Wright and Timothy M. Gardner -- Tools and methods to support the design and implementation of new work systems / Enid Mumford and Carolyn Axtell -- Examining new technologies and new ways of working : methods for designing evaluation studies / Sabine Sonnentag -- Future of work? / Paul Sparrow -- Any nearer a "better" approach? : a critical view / Karen Legge -- New workplace : taking stock and looking forward / David Holman, Toby D. Wall and Ann Howard.

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"Provides an up-to-date assessment of research into the human effects of new working practices, including team-working, call centres, virtual organizations and supply chain partnering. The impact on productivity and performance is considered in detail in a later section, while the final sections give guidance on a range of methods and tools for evaluating the social and psychological effects, as well as looking to the future"--Publisher's description.

John Wiley and Sons John Wiley WCP